Data Protection

We are committed to protecting your privacy. This page explains your rights regarding your personal information under PIPEDA and applicable provincial privacy legislation.

Your Rights Include:

• The Right to Be Informed - Know how your information is collected, used and disclosed
• The Right to Access - Obtain a copy of the information we hold about you
• The Right to Correction - Correct inaccurate, out-of-date or incomplete information
• The Right to Deletion - Ask us to delete your information where we no longer need it
• The Right to Withdraw Consent - Withdraw your consent, subject to legal or contractual restrictions
• The Right to Data Portability (Quebec) - Receive your computerized information in a structured format
• The Right to Complain - To us first, then to the Office of the Privacy Commissioner of Canada or your provincial privacy regulator

How to Exercise Your Rights

For questions about your information held by us (the merchant):

Contact our privacy officer at: [email protected]

We will respond to your request within 30 days.

For questions about your information held by Serenity AI:

If you are a member of the Serenity Discount Club or if your information has been shared with Serenity AI for payment processing:

• Email: [email protected]
• Website: joinserenity.ai

Response Time

We undertake to respond to your request within 30 days of receiving it.

Identity Verification

To protect your information, we may ask you to verify your identity before processing your request.

Complaints

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner of Canada: www.priv.gc.ca (Quebec residents: Commission d'accès à l'information).