Data Protection

We are committed to protecting your privacy. This page explains your rights regarding your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Your Rights Include:

• The Right to Be Informed - Know how your information is collected, used and disclosed (APP 1 and APP 5)
• The Right to Access - Obtain a copy of the information we hold about you (APP 12)
• The Right to Correction - Correct inaccurate, out-of-date or incomplete information (APP 13)
• The Right to Deletion - Ask us to delete your information where we no longer need it
• The Right to Anonymity - Deal with us anonymously or under a pseudonym where practicable (APP 2)
• The Right to Opt Out of Marketing - Withdraw your consent to marketing at any time (APP 7)
• The Right to Complain - To us first, then to the Office of the Australian Information Commissioner (OAIC)

How to Exercise Your Rights

For questions about your information held by us (the merchant):

Contact our privacy officer at: [email protected]

We will respond to your request within 30 days.

For questions about your information held by Serenity AI:

If you are a member of the Serenity Discount Club or if your information has been shared with Serenity AI for payment processing:

• Email: [email protected]
• Website: joinserenity.ai

Response Time

We undertake to respond to your request within 30 days of receiving it.

Identity Verification

To protect your information, we may ask you to verify your identity before processing your request.

Complaints

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner: www.oaic.gov.au.